Effective Date: March 2026
Introduction
DIDLive, a division of Parwan Electronics Corporation ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.didlive.com), use our customer portal, or use our telecommunications services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.
1. Information We Collect
Personal Information: When you create an account, request a quote, submit a contact form, register for SMS campaigns, or use our services, we may collect your name, email address, phone number, mailing address, company name, Tax ID (EIN/TIN), payment information, and any other information you voluntarily provide.
Usage Data: We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and other diagnostic data.
Telecommunications Data: As a telecommunications service provider, we collect call detail records (CDRs), phone numbers (DIDs), SIP trunk configurations, SMS/MMS messaging data, and related technical information necessary to provide our services.
Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand usage patterns. See the "Cookies" section below for more information.
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our telecommunications services; process transactions and manage your account; respond to your inquiries and provide customer support; send service-related notifications (e.g., porting status updates, order confirmations); comply with legal and regulatory obligations (including E911, STIR/SHAKEN, and FCC requirements); detect, prevent, and address fraud, abuse, or technical issues; analyze usage patterns to improve our website and services; and communicate with you about service updates when you have opted in.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
Service Providers: We share information with third-party carriers (e.g., Bandwidth, Telnyx), cloud infrastructure providers (AWS, Google Cloud), and other vendors who assist in delivering our services. These providers are contractually obligated to protect your data.
Regulatory Compliance: We may disclose information as required by law, including to the FCC, state public utility commissions, law enforcement agencies, or in response to valid legal process (subpoenas, court orders).
Emergency Services: E911 address and subscriber information is shared with emergency services and Public Safety Answering Points (PSAPs) as required by federal and state law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. SMS Privacy Disclosure
We respect your privacy regarding SMS communications. Any mobile information collected for SMS communications — including phone numbers and opt-in consent — will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will only be used for the purposes stated at the time of opt-in.
Users may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at +1-732-290-1900.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and analyze usage. We use:
Essential Cookies: Required for the website and customer portal to function properly (session management, authentication, CSRF protection).
Analytics Cookies: Help us understand how visitors interact with our site so we can improve the user experience.
You can control cookie preferences through our cookie consent banner or your browser settings. Disabling essential cookies may affect the functionality of our customer portal.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), access controls, and secure cloud infrastructure hosted on AWS and Google Cloud. Our customer portal uses session-based authentication with CSRF protection, brute-force lockout, and secure password hashing.
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Call detail records and telecommunications data are retained in accordance with FCC requirements and our internal policies. You may request deletion of your account data by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-Out: Opt out of marketing communications at any time.
Portability: Request that your data be provided in a portable format.
To exercise any of these rights, contact us at support@didlive.com. We will respond within 30 days.
9. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, contact us at support@didlive.com.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
DIDLive — A Division of Parwan Electronics Corporation
Phone: +1-732-290-1900
Email: support@didlive.com
Last updated: March 2026